FAQS

How do we ensure top quality plants commitment to our customers?

OUR PROCESS: QUALITY CHECKED AND CAREFULLY PACKED PLANTS- Our plant quality experts ensure that plants are healthy and without any infection when they are picked up for your order. They are meticulously selected by hand, prepped, bagged, and wrapped. As a rule, only healthy pest-free specimens are transported.

 

How do we pack live plants for safe delivery to your door step?

All our plants are carefully selected by hand, prepped, bagged, wrapped and boxed in specially designed plant boxes to ensure they arrive in the best possible condition to our customers. The packaging is unique. The plants are packed in a secure way that plant doesn’t break or get damaged even if it is turned upside down. The sturdy box have holes in them so that to let fresh air in. Plants are given priority over non-living items during all phases of transportation and handling. We use overnight air shipping, fastest logistic partners to ensure prompt delivery.

We try our best to minimize the transit period so that plant reaches to you in good health after dispatch. With all the work that goes into developing, growing, digging, dividing plants, repotting, quality check, packing and shipping a “LIFE”, we just can say that the live plants you receive are precious. They are not like other non-living items or consumer goods.

Can you send the Plant as gift?

If you would like to send gift/s direct to friends or relatives, simply complete the delivery address section when you checkout and write your gift message in the comments space provided. There is no charge for this service. Message card is free. An order confirmation will be sent to the card holder’s address. Please remember that ALL items in your order are sent to the delivery address you specify and can only be sent to one address. If you require more than one delivery address you will need to enter separate orders for each delivery address.

When will be your order dispatched?

Normally all orders received are dispatched next working day. Once we receive your order we try to send it at the earliest. Orders placed on Saturday will be dispatched on Monday’s. Large orders may be shipped in more than one package.

When will you receive your order?

Normally it take 2-5 days for the orders to reach you.

What do you do upon delivery of the plant?

Upon delivery please remove any packaging from the plant. Water thoroughly, as the plant may have been in transit for few days. Follow the care instructions given in each product description carefully after that. Do not forget to water the plant when topsoil turns dry. We hope your plant will give you many years’ pleasure.

What if you receive a damaged product?

We have a very customer friendly policy. If you are dissatisfied with the product quality or have received wrong/damaged item. All live plant products have a 7-Day Freshness Guarantee and we will gladly replace any plant that’s damaged during transit or not up to your expectations. Just share the image of the delivered product within 24 to 48 hrs. of the plant receipt and mail us at [email protected] We have earned our name through top quality products, customer satisfaction with extended customer support services. We take our customers’ requests on top priority and resolve any issue that comes to us at the earliest. Make sure you include your order #, name, address & phone number in order to process (available from My Account area) To contact us, send an email to [email protected], or call us at 91- 8698407574.

Is there any shipping fee?

Shipping is free. All Across India.

Where do we ship?

Lucky Leafy , delivers live plants all across India.

How can you pay?

We accept online payments through all banks, debit, credit and net banking. You can also use Pay U Money or Amazon Pay for payment at checkout. Also we have Cash on Delivery available. An additional charge of Rs 50 will be applied to all COD orders for handling and delivery.

Why buy plants from Lucky Leafy?

With the passion to provide great products and service, Rolling Lucky Leafy is committed to getting you the freshest, handpicked, and quality-checked plants, guaranteed. Sharing and gifting a plant lets you straightaway connect with Mother Nature and helps you to be environmentally and socially responsible. Our unique features include availability of each plant as ready to grow (With pot & unique potting mix ), 100% quality control on each product we sell, exclusive packing keeping in mind the fragile plants .One can get comprehensive information on each & every plant, with specific how-to-take-care guide of all plants from us anytime.

Do we take corporate gifting orders?

Yes, we do. We have expertise in providing customized brand plant gifts. We are a live plants company offering customized and affordable Corporate Green Gifting. Our notable corporate clientele include: Ola, ITC, Royal Purandar, Symbiosis Group of Institutes, Zamil Steel India, ZS Associates, Hyatt Hotel Pune, Sancheti Hospital, Synefra Infrastructures Pvt. Ltd., Marsh India Insurance Brokers Pvt. Ltd, Sokrati, Hinjewadi Industries Association and many more.

How can the bulk orders be customized?

The pot and plant selection can be done as per request. Our plant experts are always there to help you with all the details. We get requirements from clients, for logo & brand print on Planters. We also add brand value by putting stickers, tying printed brand logo tags, brand printed gift wrapped boxes, or brand boxes. We can incorporate your own branding and company information into the gift and we are happy to work with you, providing suggestions and working to your budget and specifications.

Do you have a separate catalogue for corporate or bulk gifting?

Yes, we provide plants other than listed on our website for corporate gifts/ bulk requirements. We also add other gift items to the plant with pot options for special occasions, festivals such a Diwali, Christmas, New Year etc. Mail or contact us through phone and request our brochure and price catalogue for gifting.

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